Home IT Support
- Do you have one or more computers at home?
- Are you fed up with unplugging them and taking them to a repair centre?
- Do you wait days for your machine to be fixed?
- Does your repair centre charge you for an hours work, even if it only took 10 minutes?
- Are you billed even if the problem wasn’t resolved?
If you answered "yes" to any of the above, then we have a solution for you in our “IT Support for Home” services.
For starters, we bill per 15 minutes not by the hour, we offer a No Fix No Fee service and we even offer home users Telephone and Remote services at the same level as we offer our business customers.
Free Computer Health Check
Over 30% of computers in the UK have viruses, malware and spyware infections endangering security and performance.
Why not use our Free Health Check* to make sure your computer is not at risk as well.
Terms and conditions apply
Pay as you Go (PAYG)
Our PAYG service couldn’t be simpler; either call our team or pop into our Broadstairs office to receive full access to our support services.
To make sure you get the best service for the price, we do not charge by the hour, as this can easily lead to large bills for very little work being done. Our services are billed in 15 minute increments and they are even rounded down ultimately saving you more money.
Pay Monthly (PM)
We offer a unique PM support scheme that provides unlimited IT Support for home offices. This entitles you to telephone, remote and workshop services from as little as £9.99 a month including the VAT**
Pro-Active IT Support for Home
We offer an enterprise class Pro-Active support service to all of our Pay Monthly (PM) customers, whether you are a Small Business or a Home user.
This service allows us to be one step ahead of your computer systems, by alerting us to any potential issues before you’re aware of them and even by resolving the problems automatically, where possible.
Offsite Backup
Are you worried about those precious memories or expensive MP3’s stored on your computer? What would happen to them if your computer were to fail?
Let our Off-site backup systems take that worry away. We offer a wide range of Cloud based backup solutions allowing you to be sure your data is safe.
Anti-virus and Anti-malware
Over 30% of computers in the UK have malware or viruses on them. This can lead to bad performance and even the theft of personal information.
We offer solutions from some of the world’s leading Antivirus manufacturers, we even offer a fully maintained Antivirus solution that alerts us to any potential faults that may arise on your computer.
No Fix No Fee
Is it fair that you have to pay even when the problem has not been fixed?
We think it isn’t, therefore if we are unable to fix a problem with your computer you will not be billed for any labour, whether this is onsite, remote or in our workshop.
